Privacy Policy

Last Updated: 24/10/2025

1. Introduction

Natural Wellness Centre Pty Ltd is committed to protecting your privacy and ensuring the responsible handling of your personal information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal and health information:

  • Full name, date of birth, contact details

  • Emergency contact information

  • Medical history, current health conditions, allergies, medications

  • Treatment preferences and session notes

  • Payment details and transaction history

  • Practitioner referrals or correspondence

  • Any other information you provide voluntarily

3. How We Collect Information

Information is collected directly from you via:

  • Client intake forms (paper or digital)

  • Online bookings and website interactions

  • Email, phone, or in-person communication

  • Practitioner notes during sessions

4. Why We Collect Your Information

We collect your information to:

  • Provide safe, personalised wellness services

  • Assess suitability for specific treatments

  • Communicate appointment details and updates

  • Manage bookings, payments, and practitioner assignments

  • Comply with legal and regulatory obligations

  • Improve our services and client experience

5. Who Can Access Your Information

Your information may be accessed by:

  • Practitioners and therapists providing your care

  • Administrative staff managing bookings and client records

  • Management for operational and compliance purposes

All staff and contractors are bound by confidentiality agreements and professional standards.

6. How We Store and Protect Your Information

We store your information securely using:

  • Password-protected digital systems

  • Locked physical storage for paper records

  • Restricted access protocols for staff and practitioners

We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

7. Disclosure to Third Parties

We do not sell or share your personal information with third parties unless:

  • You provide written consent

  • It is required by law (e.g. court order, health authority)

  • It is necessary to prevent serious harm or injury

8. Accessing and Updating Your Information

You may request access to your personal information or ask for corrections by contacting us at hello@naturalwellness.net.au. We will respond within a reasonable timeframe.

9. Consent for Minors

For clients under 18 years of age, consent must be provided by a parent or legal guardian. We treat minors’ information with the same level of confidentiality and care.

10. Website and Digital Privacy

If you interact with our website or digital forms, we may collect usage data (e.g. cookies, IP addresses) to improve functionality. You can manage cookie settings via your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

12. Contact Us

If you have any questions, concerns, or complaints about how your information is handled, please contact:

Natural Wellness Centre Pty Ltd
114 Main Road, Monbulk, Victoria, Australia 3793
hello@naturalwellness.net.au
0434343583